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About us

Research that shows how people really feel

Fabric is the leading platform for quick-turn, video-based qualitative market research, for messaging studies (advertising, brand, marketing, packaging, signage, apps and sites) and product design studies (digital, analog, UX and UI).

Our clients

Trusted by the teams behind the work you know

Some of the world's most recognized brands, ad agencies, product design teams and UX researchers trust Fabric to uncover valuable insights. Google, Nike, Verizon, Wieden + Kennedy, Omnicom and 72andSunny are among our clients.

Our mission

Fabric's mission is to help researchers understand the fabric of people's everyday lives, via video.

What we believe

Focus on emotion

In our decades of work in market research, product development, R&D and more, we have learned that emotion is the biggest driver of human behavior. Our belief in the strength of emotion informs everything we do.

The most powerful consumer insights are rooted in a deep emotional understanding of people. The vast majority of human motivation, behavior, attitude, belonging and, ultimately, decision-making is driven by emotion.

A participant holds up a product to her laptop camera while recording an answer at home
01Video first

The power of video

We are video-centric because video is the most emotional of all media. It is the best way to capture and share visceral, authentic, emotional consumer feedback. Nothing changes the course of a meeting like a highlight reel of consumers explaining themselves, in their own environment, in their own words.

A participant films her answer on her phone on a city rooftop at night
02Recruiting

Our respondents

We insist on the highest quality of recruitment. Especially with qual, finding the right people matters.

03Fabric AI

Proprietary AI

We created our own proprietary AI based on sentiment and emotion. It augments our researchers' ability to parse datasets quickly and to check their own biases.

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Our founder

Tom Bassett

Strategist, filmmaker and founder of Fabric.

Tom is the thought leader behind insights and creative strategies for advertising and product design at Nike, Apple, Google, Sonos and other brands.

He is also known for his documentary film, Briefly, in which he interviewed visionaries including Frank Gehry, Yves Behar, David Rockwell, John Boiler, Maira Kalman and John C Jay about how to use the brief to achieve creative excellence, consistently.

Tom Bassett in tortoiseshell glasses, holding the frame with one hand

Research and academia

Collaborations

Fabric is honored to work with researchers and educators who push qualitative methods forward.

  1. UCSD Behavioral Sciences

    Ongoing, with Dr. Steven Dow.

  2. Wharton MBA

    Ongoing, with Dr. Martin Lautman.

  3. Carnegie Mellon HCI

    Past collaboration with the HCI Masters program.

  4. Stanford d.school

    Past collaboration.

Hear it from your audience, on camera

Launch a study in minutes and watch the answers arrive as people record them.